ITC Self-Assessment Start

Step 1 of 24

This assessment is a short reflection on how technology shows up in your business today. There are no scores and nothing is saved. The goal is simply to notice patterns that tend to create friction as organizations grow.

Decision & Ownership

This section looks at how technology decisions actually get made today – where ownership is clear, where decisions stall or escalate, and whether technology supports momentum or slows it down.

Routine decisions do not require escalation to a founder or senior leader to move forward(Required)

Largely True

Sometimes True

Rarely True

Technology decisions are connected to business goals, not just urgency(Required)

Largely True

Sometimes True

Rarely True

The business does not rely on one person’s memory to function(Required)

Largely True

Sometimes True

Rarely True

Communications & Expectations

This section focuses on how predictable and transferable communication is across the business – especially when something breaks or changes – and whether expectations, approvals, and commitments can move between people without confusion or re‑work.

When something breaks, expectations are clear(Required)

Largely True

Sometimes True

Rarely True

Approvals and commitments happen through channels that make responsibility clear and transferable(Required)

Largely True

Sometimes True

Rarely True

IT responsibilities are understood consistently across the company(Required)

Largely True

Sometimes True

Rarely True

Information & Insight

This section reflects how confident the business feels using information to make decisions – whether data is trusted, accessible, and available without extra manual effort.

Decision‑making data is trusted(Required)

Largely True

Sometimes True

Rarely True

Critical information lives in systems, not side documents(Required)

Largely True

Sometimes True

Rarely True

Basic performance questions can be answered without manual work(Required)

Largely True

Sometimes True

Rarely True

Daily Work & Tools

This section looks at the everyday experience of using technology – whether tools quietly support work or regularly interrupt it.

Day‑to‑day tools are reliable enough to be taken for granted(Required)

Largely True

Sometimes True

Rarely True

Technology issues do not routinely interrupt work(Required)

Largely True

Sometimes True

Rarely True

New employees can be productive quickly(Required)

Largely True

Sometimes True

Rarely True

Systems & Workflows

This section examines whether systems reinforce the same decisions across workflows – including when they disagree – or whether work depends on manual handoffs, re‑checking, and workarounds to move forward.

When systems disagree, the business knows which one is authoritative without debate or re‑checking(Required)

Largely True

Sometimes True

Rarely True

Systems connect where workflows require it(Required)

Largely True

Sometimes True

Rarely True

Work does not depend on constant workaround behavior(Required)

Largely True

Sometimes True

Rarely True

Growth & Change

This section considers how well technology keeps pace as the business grows or evolves – and whether change feels manageable or increasingly fragile.

When roles change or someone leaves, access and responsibility adjust cleanly without manual cleanup or follow‑up(Required)

Largely True

Sometimes True

Rarely True

Tools are reviewed before they become a problem(Required)

Largely True

Sometimes True

Rarely True

Growth has not increased operational fragility(Required)

Largely True

Sometimes True

Rarely True

IT Cohesion Self-Assessment

Decision & Ownership

Communications & Expectations

Information & Insight

Daily Work & Tools

Systems & Workflows

Growth & Change