Managing IT for even the smallest businesses requires more than just a technical skill set. Watch this discussion to learn more about the importance of having multiple roles in your IT team.

IT Beyond the Helpdesk: Why Fixing Tickets Isn’t Enough
For many small businesses, “IT” is defined by a single moment. Someone can’t log in. Email isn’t syncing. A printer stopped working—again. They submit a ticket. IT fixes it. Everyone moves
