If you think you don’t need a managed services provider because you already have an IT person on staff who can fix simple issues when they pop up – you’re right. That’s not what you should expect out of a relationship with an MSP.
If, however, you think you don’t need an MSP because that’s all you expect, you’re missing just how valuable that relationship can be.
The traditional role of a managed services provider looked a lot like what we now think of as Tier 1 support. You call the IT guy, he unfreezes your computer. But as technology advanced, so too did the role of the MSP; the evolution of network infrastructures, advances in hardware and the need to keep it all safe quickly elevated the job description well above simple break/fix protocols.
Now, Support is just one advantage you can expect from working with an MSP. By taking a more proactive and personal approach, MSPs often resemble fractional CIOs, with many involved in their client’s strategy, vendor meetings and expansion decisions. They can supplement in-house IT departments with improved equipment and monitoring, or manage licensing, backups and updates. Plus, they often have equally experienced coworkers to consult with, giving their clients more well-rounded solutions than typical in-house teams can offer. The goal, in all cases, should be for your technology to bolster your business’s objectives, whether you need a host of solutions, or just a few.
So, the real question is – what should you expect from your IT person?